Who will carry out my survey?
All surveys are carried out by a member of the Royal Institution of Chartered Surveyors (RICS).
At what stage should I instruct a Surveyor?
Ideally, a survey should be carried out soon after you have agreed the price on your proposed purchase, although it can be carried out at any time during the buying process.
What type of survey should I have?
This is generally determined by the age of the property, it’s condition and complexity. Usually, if the property was constructed before 1900 a Building survey is normally appropriate. A Home buyer level 2 or level 1 survey is usually appropriate thereafter, although where a property has specific structural defects, multiple extensions, or is of non standard construction, a level 3 Building survey is recommended.
Can I discuss the survey with the Surveyor?
Yes, you can discuss the survey at any stage of the house buying process. You can also request the Surveyor look at specific building elements should you have any particular concerns.
How and when do I pay for the report?
You can pay for the survey report by bank transfer, credit or debit card or paypal. We will send you an invoice via email. Once payment is received we will arrange to attend the property and carry out the survey.
When will I receive the survey report?
Depending on the surveying service you have requested, we aim to complete the report within 2-5 working days. We will do our best to accelerate the turnaround time in the event of an imminent exchange of contracts.
In what form will I receive the survey report?
Our survey reports are emailed in pdf format. In the event that you do not have email you can request a hard copy via post.
What to do if you have a complaint
A copy of the complaints handling procedure will be made available on request.